Toronto, Ontario
Job Summary

Job Description: -

A ServiceNow Architect is responsible for defining, designing, and governing the enterprise ServiceNow platform architecture, ensuring scalable, secure, and business-aligned solutions across modules like ITSM, ITOM, HRSD, SecOps, and CSM.

Key Responsibilities

Key Responsibilities 1. Architecture & Strategy Define and own the ServiceNow platform architecture and roadmap aligned with business goals Architect end-to-end solutions ensuring scalability, performance, and maintainability Establish standards, governance, and best practices across the platform 2. Solution Design & Delivery Lead design and implementation across modules (ITSM, ITOM, HRSD, SecOps, etc.) Translate business requirements into technical solutions and architecture designs Ensure integration with enterprise systems (APIs, workflows, external tools 3. Stakeholder Engagement Act as a trusted advisor to business and IT leaders Conduct workshops, solution de

Other Requirements
Stakeholder Engagement





Act as a trusted advisor to business and IT leaders

Conduct workshops, solution demos, and architecture reviews

Support pre-sales activities (solutioning, estimation, proposals)
Technical Leadership

Provide technical oversight to development teams and multiple workstreams

Mentor developers, architects, and engineers

Lead design authority / governance boards for solution approvals
Platform Governance & Innovation

Define platform guardrails, security, and compliance standards

Drive platform maturity, upgrades, and innovation adoption

Monitor performance, optimize workflows, and ensure reusability
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