Drive team success as Senior Operations Director at FCT, specializing in operational excellence and customer engagement. Shape the future of mortgage servicing today.

As a Senior Operations Director, you will steer daily operations while mentoring a team focused on high engagement. You will collaborate with internal and external stakeholders, ensuring a cohesive approach to operational challenges. This critical role aims to boost productivity and streamline workflows while maintaining a commitment to a diverse workplace.

Key Responsibilities:
• Provide strategic leadership for daily operational initiatives
• Cultivate cross-departmental relationships for operational alignment
• Supervise managers to enhance leadership effectiveness




• Utilize data-driven decisions to improve efficiency
• Streamline processes for optimized customer experiences

Requirements:
• Minimum 10 years in management or operations
• Business-related Bachelor’s degree preferred
• Extensive knowledge of mortgage servicing operations
• Experience in implementing creative technological solutions
• Robust communication for internal and external collaborations

Achieve excellence in operations and customer experiences as a vital part of the FCT team.
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📌 Senior Operations Director Fct Ontario
🏢 FCT
📍 Ontario