Serve as a Desk Agent at Omni, facilitating critical communication for guests and staff. Your role ensures seamless customer service and assistance within the hotel.
At Omni, Desk Agents are crucial for managing communication needs and enhancing guest experiences. You will efficiently handle phone calls, assist visitors, and coordinate with staff on various inquiries. Logging significant issues and ensuring prompt handling will be part of your daily tasks, ensuring all guests receive exemplary service.
Key Responsibilities:
• Answer hotel calls with professionalism
• Route calls and messages accurately to staff and guests
• Assist both guests and employees with their needs
• Record urgent issues for prompt attention
• Coordinate wake-up calls and email tasks
Requirements:
• Solid background in customer service and communication
• Ability to work both independently and collaboratively
• Availability for versatile shifts, including weekends
• Capacity to sit for prolonged duration
Step into a key role at Omni, where your support makes a significant difference in guest services.
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📌 Desk Agent For Omni Hotel Toronto
🏢 Omni Hotels & Resorts
📍 Toronto