Become the Manager of Customer Operations at 407 ETR in Woodbridge, focused on enhancing service delivery and improving customer experiences across diverse channels. Apply your leadership to drive engagement and process improvement.
This managerial position emphasizes leading operational strategies that enhance overall customer satisfaction while supporting your team’s performance and developmental needs. Your insights will guide initiatives that streamline processes and improve service metrics.
Key Responsibilities:
Design and execute customer experience strategies across multiple platforms
Identify and address inefficiencies in customer service processes
Utilize customer insights and operational data for improvements
Ensure team meets KPIs through effective performance monitoring
Foster cooperative change management and employee engagement efforts
Requirements:
Bachelor’s degree in Business or equivalent
Minimum of 5 years in a managerial capacity in customer-focused roles
Proven experience in leading operational improvement initiatives
Solid leadership and coaching abilities
Familiarity with digital service trends and customer data analysis
Lead impactful customer operations initiatives at 407 ETR in Woodbridge.
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