24 Aug
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Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
|
Ontario
24 Aug
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Ontario
Product Owner – Customer Experience, VoC, NPS & CSAT Own product backlog and requirements for customer experience, VoC, NPS, CSAT, and customer journey initiatives.
Partner with business stakeholders to define customer measurement frameworks and improvement prospects.
Translate customer feedback, analytics, and business needs into prioritized features and user stories.
Drive backlog refinement, sprint planning, UAT, and release planning with delivery teams.
Monitor customer experience metrics and ensure business outcomes are achieved.
Collaborate with CX, Marketing, Operations, Data, and Technology teams to improve customer journeys.
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📌 Product Owner – Customer Experience, Voc, Nps & Csat Ontario
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Ontario