Embrace the chance to excel as a Customer Care Representative at Metergy Solutions in Markham, where your skills in resolving complex billing issues will shine. Support customer needs while contributing to process optimization in a hybrid work setting.

Metergy Solutions, a leader in energy technology, is seeking experienced professionals to tackle challenging customer inquiries with expertise and empathy. This role ensures compliance and accuracy in billing processes and allows for the prospect to develop subject matter expertise while collaborating with a high-performing team committed to quality.

Key Responsibilities:
• Resolve billing disputes and manage customer escalations
• Validate move in/out field activities using Oracle CCB




• Document interactions to ensure quality standards
• Respond to calls and emails in a qualified manner
• Participate in ongoing training to enhance skills

Requirements:
• Minimum 2 years of relevant call center experience
• High school diploma required
• Strong interpersonal skills for team collaboration
• Ability to navigate multiple systems simultaneously
• Proficient with Microsoft Word and Excel

Bring your customer service passion and problem-solving skills to Metergy Solutions!
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📌 On Site Customer Care Representative Role Ontario
🏢 Metergy Solutions
📍 Ontario