Join CN as a Domestic Customer Experience Coordinator and help shape the shipping experience for our retail customers. Coordinate shipments, resolve issues, and ensure service excellence in a dynamic environment.
This role is pivotal within CN's Intermodal division, focusing on delivering top-notch customer service. The coordinator interfaces with various departments to manage and track shipments effectively. You’ll also assist customers by evaluating logistical requirements and troubleshooting potential issues.
Key Responsibilities:
• Coordinate shipment movements from origin to destination
• Place orders and track shipment statuses proactively
• Evaluate logistics for handling rail shipments
• Communicate plans for internal execution
• Address customer inquiries through the toll-free line
Requirements:
• 1 to 3 years in logistics processes for Intermodal Markets
• Understanding of rail and truck systems
• Post Secondary Diploma preferred
• Proficiency in Microsoft Office Suite
• Ability to adapt to quick-changing circumstances
Leverage communication skills and logistics expertise to enhance customer satisfaction at CN.
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