Director of Operations Chinese Travel (Cantonese and Mandarin) 1 day ago Be among the first 25 applicants

About GoGo Tours GoGo Tours Ltd. is a well-established travel company specializing in

fully organized international group tours , serving a primarily Chinese-speaking customer base. With decades of experience and a global supplier network, we operate complex, high-touch travel programs across

Asia, Europe, South America, Africa, and other long-haul destinations .

As the business continues to scale, we are seeking a

Director of Operations

to lead execution, ensure profitability, and professionalize core operational processes.

The Role The

Director of Operations

is a senior leadership position responsible for overseeing

end-to-end tour operations, planning, supplier coordination, and execution quality . This role works closely with ownership, finance, sales, and land operations to ensure tours are viable, profitable, and delivered to GoGo Tours’ standards.

This is an ideal role for an experienced operator who is comfortable making decisions, managing complexity, and handling real-time operational issues.

Key Responsibilities Tour Planning, Capacity & Forecasting

Own

weekly tour capacity monitoring , including forward-looking forecasts to prevent sell-outs and support demand

Develop and maintain

annual tour forecasts

(e.g., 2027 planning), including capacity planning and tour sequencing

Review booking velocity and collaborate with land operations to

confirm which tours proceed, expand, consolidate, or cancel

Flight & Land Operations Oversight

Conduct

weekly reviews of air ticket cost sheets

to ensure flights are priced correctly and booked on time

Perform ongoing reviews of

land operations booking status , supplier readiness, and execution risk

Work directly with land suppliers to resolve operational issues, including





after-hours problem-solving when required

Select and approve hotels in collaboration with land suppliers to

optimize margins while maintaining product quality

Financial Control & Profitability

Protect and improve tour profitability through

margin monitoring, tour consolidation, hotel renegotiation, and sourcing of new suppliers

Approve

refunds and wire transfers

in line with internal controls and company policy

Partner with ownership and finance to ensure robust margin discipline across all departures

Customer Experience & Quality Control

Review and approve

customer service communications , particularly escalated or sensitive matters

Monitor and analyze

weekly customer survey results , identifying trends and driving corrective actions

Tour Execution & Staffing

Create and approve

tour leader assignments

across all departures

Act as the senior escalation point for complex tour execution issues before, during, and after departure

Events & Strategic Initiatives

Lead planning and execution of

GoG Travels Travel Shows , coordinating across sales, operations, and support teams

Support new tour launches, operational scaling initiatives, and continuous process improvements

Qualifications & Experience

3+ years

experience in operations management, ideally within

travel, tour operations, hospitality, or logistics

Proven experience managing

complex, multi-step operational workflows

Strong leadership and decision-making capabilities

Experience working directly with

international suppliers and ground operators

Financial and operational acumen, with a strong understanding of margins and cost controls

Experience with CRM

English fluency required

Cantonese fluency required

Mandarin fluency required

Referrals increase your chances of interviewing at Gogo Tours Ltd by 2x

Get notified about new Director of Operations jobs in Richmond Hill, Ontario, Canada.

#J-18808-Ljbffr

📌 Director of Operations Chinese Travel (Cantonese and Mandarin) (Winnipeg)
🏢 Gogo Tours
📍 Winnipeg