Support guest satisfaction at Casino Nova Scotia as a Guest Services Representative on the gaming floor. Focus on customer service excellence and foster positive connections with visitors.
This position, reporting to the Slot Floor Supervisor, involves greeting guests, addressing inquiries, and promoting casino services including the Players Club. You'll play a key role in ensuring guests feel valued and informed during their visit.
Key Responsibilities:
• Greet and assist guests with inquiries and promotions
• Manage Power Rewards and facilitate Player Club sign-ups
• Make engaging announcements to enhance guest experiences
• Promote goodwill with tour groups and bus visits
• Respond to and resolve guest issues effectively
Requirements:
• 2 years minimum customer service experience needed
• NSAGD License is essential
• Proven ability to communicate clearly and effectively
• Capacity to work in a lively casino atmosphere
• Experience in guest-facing roles preferred
Deliver exceptional guest service and represent the spirit of Casino Nova Scotia with every interaction.
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📌 Gaming Floor Guest Services Representative (Halifax Regional Municipality)
🏢 Great Canadian Entertainment
📍 Halifax Regional Municipality