Shape the future of customer engagement at Rogers in the role of Director of AI & Customer Insights. Drive strategies essential for a unified understanding of Canadian consumers.As part of the leadership team, you will oversee the implementation of the Digital Customer 360 framework. This position is pivotal in converting complex data into actionable insights, aimed at enhancing customer experience and loyalty across channels. You’ll partner with various departments to align strategic goals with customer needs, driving increased engagement and satisfaction.Key Responsibilities:
Develop and execute Customer Intelligence strategies
Drive actionable insights from behavioral and operational data
Collaborate across teams to optimize customer engagement




Define and implement governance for intelligence assets
Innovate to meet customer needs through predictive modelsRequirements:
10+ years in data science or customer intelligence roles
Expertise in customer lifecycle management and analytics
Proven record of driving measurable business outcomes
Solid project management and leadership skills
Effective communicator with the ability to manage ambiguityLead the charge at Rogers, fostering deeper insights and data-driven strategies that prioritize customer engagement and experience.#J-18808-Ljbffr

📌 Director Of Ai & Customer Insights At Rogers Toronto (Canada)
🏢 Rogers Communications
📍 Canada