Advance your career with Aliant Resources as a Cyber Service Management Specialist for the City of Toronto. This role delivers key operational support through reporting, data analysis, and workflow enhancement.In this permanent full time position, you’ll focus on administering the cyber service intake process and improving service delivery workflows. Collaborating with internal teams, you’ll develop dashboards and reports that drive visibility into cyber service operations, ensuring effective data management and continuous improvement.Key Responsibilities:
Manage the intake process and support triage of service requests
Develop and enhance the cyber service catalog and client guidance
Implement operational dashboards for monitoring workflows and metrics




Analyze operational data to identify trends and process improvements
Maintain documentation for workflows and service processesRequirements:
Degree in Cyber Security, Data Analytics, or related fields
Extensive experience with service management and reporting tools
Proficient in Jira, Confluence, Tableau, and Power BI
Robust attention to detail and organizational skills
Familiarity with ITSM concepts and practicesUtilize your skills in cyber service management to contribute to a progressive setting at the City of Toronto.#J-18808-Ljbffr

📌 Cyber Service Management Specialist At Toronto
🏢 City of Toronto
📍 Toronto