Join Octacom as a Senior Manager for Client Services in Richmond Hill, ON, focusing on enterprise client relations and service excellence. Transform the onboarding and implementation experience with strategic insights.

In this full-time role, you will take charge of enterprise client accounts, ensuring smooth service delivery and handling complex project management challenges. You should possess 5+ years of experience in a B2B environment, complemented by a proactive and improvement-focused mindset. This position emphasizes robust client communication and strategic problem-solving.

Key Responsibilities: • Maintain primary contact for enterprise client accounts • Handle escalations and optimize resolutions • Manage project timelines from initiation to go-live • Track performance metrics and client feedback • Standardize service documentation and processes

Requirements: • Bachelor's degree in Business or equivalent • Over 5 years in client management • 2+ years with enterprise clients • Excellent written and verbal communication skills • Proficiency in Microsoft Office Suite

Harness your project management and client engagement skills to enhance the client experience at Octacom. #J-18808-Ljbffr

📌 Enterprise Client Service Senior Manager (Winnipeg)
🏢 DATA COMMUNICATIONS MANAGEMENT
📍 Winnipeg