Drive excellence in Vendor Partner Management at Intuit as a Principal-level Manager. Focus on operational improvements and high-impact partnerships in a energetic landscape.You will play a leadership role that not only demands strategic thinking but also accountability across our crucial BPO relationships. Your ability to navigate complex projects while building robust stakeholder relationships will be essential as you aim to deliver exceptional customer experiences.Key Responsibilities:
Manage multiple high-impact vendor relationships effectively
Monitor and enhance performance metrics including CSAT
Lead insightful business review sessions with partners
Coordinate with WFM to align staffing and capacity
Advocate for operational improvements with stakeholdersRequirements:
10+ years in roles focused on Vendor Partner Management
Proven experience in BPO/vendor relationship management
Knowledge of performance metrics in contact centers
Excellent analytical and communication skills
Bachelor's degree; an MBA is a plusHarness your expertise in partner management to initiate impactful changes at Intuit.#J-18808-Ljbffr

📌 Lead Vendor Partnerships With Intuit Toronto (Canada)
🏢 Intuit
📍 Canada