Elevate customer success as a leader in operations, managing strategic accounts. Ensure seamless delivery processes aligned with customer expectations.In this pivotal role, you will oversee operations for multiple geographic locations in the Convenience and Fuel Retailer sector. Your collaboration with Sales, Supply Chain, and Skilled Services will be essential in maintaining excellent service standards. Key performance indicators and customer feedback will guide you in optimizing delivery and relationship management.Key Responsibilities:
Manage end-to-end operations execution for strategic accounts
Lead initiatives to improve service delivery and performance
Analyze performance metrics and customer feedback effectively




Schedule and conduct regular delivery quality assessments
Engage in contract negotiation and management for customer relationshipsRequirements:
At least 5 years of operations management experience
Solid understanding of retail software and hardware solutions
Exceptional leadership and organizational abilities
Willingness to travel as required
Bilingual in English and FrenchUse your leadership and operational expertise to transform customer experiences and foster strategic partnerships in a multinational setting.#J-18808-Ljbffr

📌 Lead Operations For Customer Success Quebec City (Canada)
🏢 Jobtailor
📍 Canada