Join Loblaw Digital as the Research Lead for User Experience, driving cutting-edge research solutions. Focus on enhancing customer interactions in our vibrant eCommerce landscape across Canada.In this explorable 12-month contract, your leadership will steer a research team dedicated to understanding customer needs and behaviors. You will engage with senior leadership, developing comprehensive research methodologies that directly influence product strategies and customer outcomes. Manage critical relationships with research vendors and develop tools that improve insights and efficiency.Key Responsibilities:
Lead a motivated research team, integrating into business processes
Spearhead the Voice of Customer program and team-oriented partnerships
Recruit, coach, and develop research talent for high performance




Conceive and execute research initiatives addressing business challenges
Support long-term strategic planning based on actionable insightsRequirements:
5+ years of quantitative research expertise
3+ years of experience in managing research teams
Familiarity with AI research tools and methods
Proven ability to handle complex multi-method research projects
Comfortable presenting findings to senior leadership teamsContribute to revolutionizing Loblaw Digital’s customer experiences through strategic research and impactful leadership.#J-18808-Ljbffr

📌 Research Lead For User Experience At Loblaw Toronto
🏢 Loblaw Companies
📍 Toronto