Drive strategic decision-making at WestJet as the Manager of Strategic Insights. This in-person role prioritizes guest experience through leading-edge research and empirical insights generation.In this pivotal position, you will lead the Strategic Insights Team to ensure the execution of high-quality research methodologies. Your expertise will translate complex data into actionable insights affecting both guest and employee experiences while fostering a team-oriented work workplace.Key Responsibilities:
Lead and develop the Strategic Insights team
Ensure timely execution of research initiatives
Convert qualitative and quantitative data into insights
Collaborate with stakeholders to meet strategic needs
Enhance research methodologies through technologyRequirements:
Bachelor’s degree in relevant areas
7+ years in customer research and analytics
3+ years of team leadership experience
Familiarity with Medallia, Qualtrics, or similar platforms
Solid skills in survey design and data analysisBring your expertise in strategic insights to WestJet and make an impact.#J-18808-Ljbffr