Lead creative CCaaS solutions as a Solution Architect with Accenture Song. Engage in transformative projects by designing AI-driven, omnichannel customer experiences for diverse clients.In this agile role, you will integrate advanced technologies into contact center operations while collaborating with senior stakeholders. Your focus will be on developing architectures, managing migration processes, and ensuring operational excellence. The role is ideal for candidates with robust leadership skills and a solid technical background.Key Responsibilities:
Design integrated customer experience solutions
Guide end-to-end CCaaS project delivery
Build successful partnerships with stakeholders
Define migration and integration strategies
Lead Agile delivery practices across teamsRequirements:
7+ years in cloud contact center solutions
Bachelor's in Computer Science or equivalent
Experience with platforms like NICE CXone
Strong communication skills in English
Proven success in delivering complex projectsApply your architectural skills to enhance customer journey strategies at Accenture Song.#J-18808-Ljbffr

📌 Accenture Solution Architect Ai & Ccaas Toronto (Canada)
🏢 Accenture
📍 Canada