Overview

We are looking for a ServiceNow Business Analyst / Administrator on contract for one of our banking clients in Toronto.

Client: Bank

Location: Toronto, 2 days a week onsite

Duration: 6 months

Role Summary

The ServiceNow Business Analyst acts as a bridge between business stakeholders and technical ServiceNow teams , gathering and translating business requirements into functional specifications that enable effective ServiceNow solutions. The role focuses on process improvement, platform adoption, and value realization , not platform development.

Responsibilities
Act as a liaison between business stakeholders and ServiceNow technical teams to translate business needs into functional requirements.
Gather and document requirements, create user stories,



and support acceptance criteria and testing efforts.
Support process improvement, platform adoption, and value realization within the ServiceNow implementation.

Must Have skills / experience
Minimum 5 yrs of experience as Business Analyst with Enterprise clients in ServiceNow Modules
5 yrs experience in Agile methodology
5 yrs experience in Jira, Confluence and Scrum
Robust experience with documentation and creating user stories

Nice to have
Prior experience working with ServiceNow/ Asset Management / CMDB
Prior experience working with Banking Sector
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