Drive innovation at Palo Alto Networks® as a Principal Software Support Engineer, focusing on proactive customer success through advanced technical solutions. Engage collaboratively with expert teams in the cybersecurity realm.Palo Alto Networks® is on the lookout for a Principal R&D; Escalation Engineer to strengthen our pCloud group. This pivotal role involves acting as a high-level support resource, troubleshooting complex issues, and ensuring robust customer communications during critical scenarios. You will enhance monitoring capabilities and partake in projects that revolutionize our support processes.Key Responsibilities:
Lead efforts in proactive customer support initiatives
Act as 4th level support for major customer cases




Drive technical communications during escalated issues
Write and promote tutorials for internal and external users
Monitor production services for reliability and performanceRequirements:
Bachelor’s degree in a technical field
Minimum of 5 years in Python development
Deep understanding of cloud concepts and AWS
Familiar with monitoring tools like Grafana
Solid communication and collaboration skillsLeverage your expertise in cybersecurity and software support to make a significant impact at Palo Alto Networks®.#J-18808-Ljbffr

📌 Principal Software Support Engineer Position Calgary
🏢 Palo Alto Networks
📍 Calgary