As a Senior Manager at BMO, shape customer engagement strategies in Toronto with a focus on data-driven communications. This hybrid role aims to boost loyalty and profitability through creative approaches.You will oversee the Everyday Banking and Personal Lending communication strategies, ensuring they are rooted in consumer insights and business priorities. This position requires collaboration with various teams to align on objectives while maintaining compliance with regulatory standards.Key Responsibilities:
Drive strategic communications for customer segmentation
Optimize interaction strategies to maximize engagement
Manage channel communications for unified messaging
Partner with legal teams to ensure communication compliance
Set KPIs and monitor campaign performanceRequirements:
Bachelor’s degree in Marketing, Business, or similar
Minimum 10 years of communications experience
5+ years in leadership roles within financial services
Proficiency in CRM systems and analytics
Solid leadership and change management capabilitiesDevelop impactful customer communication strategies at BMO, enhancing engagement and fostering loyalty within the competitive banking landscape.#J-18808-Ljbffr

📌 Bmo Senior Manager, Customer Engagement Strategy Toronto
🏢 Bank of Montreal
📍 Toronto