Lead the customer service team at Ainsworth (a GDI company) as the Team Leader in their National Operations Support Centre. Drive team performance through coaching and effective management.
As a Team Leader, you will manage Customer Service Representatives, focusing on quality service delivery and operational efficiency. This hands-on leadership role includes hiring, training, and providing guidance to ensure team success. You will also handle escalations and maintain a supportive work workplace.
Key Responsibilities:
• Guide and motivate a team of Customer Service Representatives
• Conduct regular performance evaluations and provide coaching
• Host one-on-one meetings and team discussions
• Oversee training programs and resources for team members
• Resolve employee relations issues proactively
Requirements:
• Minimum 2 years experience as a Team Leader in a contact centre
• Strong communication and leadership skills
• Proven ability in customer service and process improvement
• Experience in handling escalated inquiries
• Bilingualism is an asset
Enhance your leadership skills and foster a culture of excellence within Ainsworth's customer service team.
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📌 Ainsworth Team Leader, Customer Service (Surrey)
🏢 Ainsworth
📍 Surrey