Join TD's mission as the VP of Client Experience in Toronto, Ontario. Focus on defining and implementing enterprise client experience standards while leading critical initiatives and governance.In this pivotal role, you will serve as the enterprise control tower for client experience, closely collaborating with segments and channels to optimize CX initiatives. By setting comprehensive standards and measuring impact, you'll directly elevate client relationships and drive accountability across the organization. Your leadership will be essential in reducing client friction and delivering exceptional banking experiences aligned with TD's vision.Key Responsibilities:
Set and enforce enterprise-wide CX standards and practices
Collaborate with business units on client-centric initiatives




Manage governance forums to assess and track CX improvements
Drive reduction of client irritants and escalate issues when necessary
Evaluate the effectiveness of client experience initiatives through metricsRequirements:
Relevant undergraduate degree; MBA considered an asset
Significant experience in client experience leadership
Solid background in governance and risk management
Adept at using data to influence decisions
Exceptional communication and relationship-building skillsLead the Client Experience revolution at TD

📌 Vp Of Client Experience At Td Bank Toronto
🏢 TD Bank Group
📍 Toronto