We’re looking for a

Technology Support Analyst

to join our

Wealth Systems

team. In this role, you’ll ensure the smooth operation of our

wealth management platforms

by providing exceptional technical support, resolving system issues, and maintaining system performance. You’ll collaborate with cross-functional teams—development, infrastructure, and product—to troubleshoot problems, implement improvements, and support system upgrades. This is an exciting opportunity for someone who thrives in a

quick-paced, technical environment

and is passionate about solving complex challenges. What You’ll Do

Provide timely and professional

technical support

for wealth management systems. Diagnose, troubleshoot, and resolve

system and application issues using SQL and diagnostic tools. Monitor

system performance to proactively detect and prevent potential issues. Assist users in

incident submission

and maintain clear support documentation. Collaborate with development and infrastructure teams to

resolve bugs , deploy patches, and enhance system functionality. Manage and prioritize support tickets through

ServiceNow ,

JIRA

or similar tools, ensuring quick resolution of critical incidents. Participate in

system upgrades, patches, and testing

activities. Provide

status reports and performance metrics

to management. What You Bring

Bachelor’s degree

in Computer Science, Information Technology, or a related field (or equivalent work experience).



2–3 years of experience

in technical support, ideally within financial or wealth management systems. New graduates

with relevant technical degrees are encouraged to apply. Technical Skills: Proficiency with

ticketing systems

such as ServiceNow and JIRA. Strong troubleshooting skills across

servers, databases, and applications . Ability to perform

root cause analysis

and create action plans for prevention. Hands‑on experience with

SQL databases and query tools . Familiarity with

API integrations

and system interoperability. Experience maintaining technical documentation using

Confluence

or

Microsoft OneNote . Soft Skills: Excellent

communication skills , both written and verbal. Strong

problem‑solving

mindset and high attention to detail. Ability to work collaboratively with technical and non‑technical teams. Customer‑first attitude and commitment to delivering quality support. Nice to Have

Experience supporting

WealthTech ,

FinTech , or other financial systems. Exposure to

monitoring tools

and

incident response frameworks . Familiarity with

cloud‑based environments

(AWS, Azure, or GCP). Work Schedule:

Rotating shifts between

7:00 AM and 8:00 PM . Location:

Downtown Toronto (5 minutes walking distance from Union Station). Career Growth:

Opportunity to advance within a dynamic technology team focused on operational excellence and innovation.

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📌 Technical Support Analyst ( Level 1) (Winnipeg)
🏢 TALENT TO HIRE
📍 Winnipeg