Lead your team with Ontario Northland as a Customer Service Supervisor in Timmins. This role is essential in enhancing customer experiences and ensuring high service standards across operations.In this supervisory role, you will provide leadership and operational direction to customer service employees within Ontario Northland's Passenger Services department. Your responsibilities include coaching a unionized team to meet performance goals and maintain regulatory compliance. You'll handle escalated customer issues, ensure service excellence, and foster a supportive work setting.Key Responsibilities:
Lead and coach customer service staff across locations
Oversee service operations, resolving customer inquiries




Monitor performance metrics and conduct employee reviews
Collaborate with departments to address service challenges
Ensure compliance with health and safety regulationsRequirements:
Secondary School Diploma or GED required
Five years of supervisory experience in customer service
Robust understanding of service best practices
Knowledge of conflict resolution techniques
Bilingualism is an assetEmpower your team and champion customer service excellence with Ontario Northland in Timmins.#J-18808-Ljbffr

📌 Customer Service Supervisor Timmins
🏢 Ontario Northland
📍 Timmins