Lead a passionate team in redefining customer experience at the company as the Director of CX Business Systems. Drive strategic initiatives and technology adoption to enhance customer engagement.As a pivotal leadership role, the Director of Customer Experience Systems will spearhead the Post Sales/CX business systems team. With over 15 years of expertise, you’ll be responsible for advancing technology strategies and implementing best practices across key customer functions. This position requires innovation, accountability, and a commitment to operational excellence.Key Responsibilities:
Lead and empower a energetic team of BSAs and TPMs
Ensure delivery excellence through explicit project documentation
Build relationships with CX executive stakeholders




Oversee the implementation and governance of CX systems
Drive AI adoption within CX workflowsRequirements:
Bachelor's degree in IT, Computer Science, or related field
15+ years in Business Systems, 5 years in leadership
Proven experience in delivering technology initiatives
Familiar with Salesforce and other CX tools
Robust communication and stakeholder management skillsElevate the company's customer experience landscape by leveraging technology and your leadership skills.#J-18808-Ljbffr

📌 Director Of Customer Experience Systems Toronto
🏢 United States Digital Space
📍 Toronto