About UsIntrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting‑edge company strives to become the most trusted, data‑centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.Responsibilities and QualificationsWe are looking for an experienced Salesforce RCA (Revenue Cloud Admin) / Sales Cloud Administrator to support our rapidly evolving go‑to‑market systems. The ideal candidate has 5+ years of hands‑on Salesforce administration, strong knowledge of Revenue Cloud (CPQ, Billing, Products, Pricebooks), and excellent communication skills.You will partner with Sales, RevOps, Product, and Customer Service teams to ensure our quoting, contracting, and revenue processes run smoothly, accurately, and scalable.This role requires someone who excels at change management, cross‑functional collaboration, and translating business needs into reliable, compliant Salesforce solutions.Key ResponsibilitiesSalesforce AdministrationOwn day‑to‑day Salesforce administration for Sales Cloud + Revenue CloudManage user setup, profiles, permission sets, page layouts, flows, validation rulesMonitor and resolve system issues, break/fix items, and automation errorsMaintain data integrity through audits, cleanups, and governance processesRevenue Cloud (RCA/CPQ/Billing)Support quoting workflows, quote templates, product catalog updates, and pricing logicMaintain pricebooks, discount rules, bundles, and revenue schedulesAssist with CPQ configuration, validations, approvals,



and contract generationPartner with Billing/Finance on downstream integration issuesCross‑Functional SupportAct as the primary liaison between internal stakeholders and the Salesforce platformProvide guidance on process improvements, system usage, and best practicesCollaborate with Ops, Finance, Customer Success, and Product teamsSupport rollout of new features, enhancements, and training initiativesReporting & AnalyticsDevelop and maintain reports, dashboards, and analytics to provide actionable insights for leadership.Partner with business stakeholders to translate requirements into Salesforce solutions that support KPIs and strategic goals.Integration & OptimizationOversee integrations between Salesforce and other enterprise systems (e.G., Microsoft D365 F&O;, ServiceNow).Implement and maintain automation tools, flows, and third‑party applications to enhance functionality.Drive continuous improvement initiatives, incorporating AI‑enabled features and data governance best practices.QualificationsRequired5+ years of Salesforce Admin experience (Sales Cloud, Revenue Cloud, or CPQ)Robust understanding of Salesforce data model: Accounts, Contacts, Leads, Opps, Quotes, Contracts, Orders, Products, PricebooksHands‑on experience with Flows, validation rules, record types, profiles,



permission setsStrong communication skills — able to work with technical and non‑technical stakeholdersExperience with change management, UAT, and release governanceAbility to gather requirements and translate them into scalable solutionsProven ability to handle multiple projects and priorities in a fast‑paced environmentPreferredSalesforce Certified Administrator (ADM‑201)Salesforce CPQ Specialist or Revenue Cloud ConsultantExperience with HubSpot, D365, TaskRay, or other billing/finance systemsTotal RewardsWant to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing.The starting salary is anticipated between $110,000 and $120,000 CAD and will be commensurate with experience.Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.#J-18808-Ljbffr

📌 Senior Sales Force Administrator - C$110,000 - C$120,000 A Year (Toronto)
🏢 Intrado
📍 Toronto