Join Manulife as the Manager of Operations Controls and Governance in a hybrid role focused on operational risk management and stakeholder collaboration. Your expertise will drive risk assessment and corrective action initiatives.
In this key managerial role, you will lead the Canada Operations 1st line Risk and Controls team, overseeing vital components of the Operational Risk Management Framework. With 5-7 years of relevant experience, you'll utilize analytical skills and industry knowledge in areas like Insurance and Group Benefits. Your role will demand extensive interaction with business stakeholders to ensure effective delivery of risk program goals.
Key Responsibilities:
• Execute the Operational Risk Management Framework components
• Manage Corrective Action Plans independently for Canada Operations




• Lead project risk assessments and mitigate operational risks
• Direct Audit engagement, coordinating evidence and responding to findings
• Conduct root cause analysis on operational incidents
Requirements:
• 5-7 years in operational risk management
• Robust understanding of Insurance and Affinity Operations
• Leadership experience with high-performing teams
• Excellent verbal and written communication skills
• Analytical mindset with critical thinking abilities
Your expertise in risk management and interpersonal skills will enhance the operational framework at Manulife.
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📌 Operations Risk Management Manager at Manulife (Waterloo Regional Municipality)
🏢 Manulife Financial
📍 Waterloo Regional Municipality