Job Description Service Advisor (Richmond, BC)

No Evenings | Strong Pay Plan | Career Growth

We're looking for an experienced Service Advisor to join a busy dealership service team in Richmond.

This is a great fit for someone who knows the dealership service environment, understands how to build trust with customers, and can keep repair orders moving while delivering a strong customer experience.

This is not an entry-level service role. We're looking for someone with previous OEM dealership experience who can step in, manage a busy service lane, and contribute to both customer satisfaction and department performance.

What You'll Do

Greet customers and guide them through the service process

Open, manage, and close repair orders accurately

Explain recommended repairs clearly and professionally

Work closely with technicians, parts, and service leadership

Keep customers updated throughout the repair process

Help maintain strong CP hours per RO

Support a high NPS/customer satisfaction experience

Build long-term customer relationships through trust and follow-through

What You Bring





Previous Service Advisor experience in an OEM dealership

Strong understanding of repair orders, service workflow, and customer follow-up

Proven ability to deliver strong customer satisfaction results

Strong communication, organization, and problem-solving skills

Detail-oriented, punctual, and professional

Comfortable working in a fast-paced dealership environment

CDK experience is an asset

A second language is an asset, but not required

Why Join

Busy service department with steady customer traffic

Strong earning prospect tied to performance

No evening shifts

Health and dental benefits

Vacation starting at 3 weeks

Career growth and promote-from-within culture

Ongoing training and development

Employee Investment Program with a guaranteed return

If you're an experienced dealership Service Advisor who knows how to deliver robust customer service, manage repair orders, and drive service performance, we'd like to connect.

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📌 Service Advisor (Richmond, BC) (Winnipeg)
🏢 Go Auto
📍 Winnipeg