Shape the future of employee services at HOOPP by managing a skilled team dedicated to servicing Ontario healthcare employers. Your leadership will enhance client satisfaction and operational effectiveness.As the Manager of Employer Services, you will oversee a front-line team committed to delivering outstanding service for HOOPP’s pension plan. You will nurture staff development while addressing the operational needs of over 870 employers. Your role includes implementing best practices and facilitating a client-first approach.Key Responsibilities:
Supervise and develop a high-performing service team
Implement performance improvement strategies
Facilitate onboarding and continuous learning initiatives
Handle escalations and maintain employer relations
Ensure SLA compliance and monitor service deliveryRequirements:
7 years in financial services or pensions
Leadership experience in team management
Solid analytical and communication skills
Committed to service excellence
Able to adapt in a changing environmentEnhance employer service quality and team dynamics as a leader at HOOPP.#J-18808-Ljbffr

📌 Manager For Employer Services Division Toronto
🏢 HOOPP
📍 Toronto