Overview

We are looking for a highly motivated individual with valuable communication skills and prior experience in the Product Management team to be our Product Technical Support. This incumbent will work in close collaboration with Product Managers and the Engineering Team to monitor, maintain, and support every product feature developed in the system so that the team can stay in line with our product roadmap. The shortlisted candidate should have high curiosity, creativity and great problem-solving skills.

Responsibilities
Daily monitoring for system process flow and making sure everything works.
Search any issue that can interfere with the system process flow.
Help the operational team if there are obstacles in use of internal application system.
Work closely with the engineering and product team for troubleshooting and solving the issue.
Help carry out easy analysis or reporting for product needs.




Create dashboards for monitoring and alerts.

Requirements
Solid technical background in MySQL query
Extremely strong communication skills and strong attention to details
Solid analytical, problem solving and troubleshooting skills
Ability to work well in a team, passion and self-motivation
Ability to read the code or error code is a plus points
Familiarize with monitoring tools (e.g: scalyr, grafana) and rest client tool (e.g: postman, insomnia) is a plus points

Seniority level
Associate

Employment type
Full-time

Job function
Other

Industries
Financial Services, Internet Marketplace Platforms, and Technology, Information and Media

South Jakarta, Jakarta, Indonesia
J-18808-Ljbffr

📌 Product Support Markham
🏢 Kredivo Group
📍 Markham