The successful candidate will be a Property Claims Supervisor and will be working on a hybrid work setup in Edmonton, Alberta with occasional travel to other branches . This role is responsible for managing the day-to-day operations of the team, ensuring effective service delivery and fostering a collaborative work environment.

Responsibilities

• Review and approve professional’s diary worksheets, reports, work flow, and production.
• Provide technical instruction and supervision as required.
• Monitor time & expenses recording.
• Maintain up-to-date information on client expectations and Crawford standards.
• Measure performance against standard.
• Measure account compliance.
• Mentor and coach employees.
• Identify training requirements.
• Provide orientation and on the job training.
• Assist with customer relations programs.
• Follow-up on all client complaints.
• Complete sales calls as directed.
• Client, staff and vendor liaison.
  
  
  
  
• Implement final and interim billing procedures.
• Manage AR and WIP.
• Oversee supply, equipment, and systems management.
• Distribute and act on management information.

Qualifications

• A minimum of 10 years of functional and technical experience handling property claims.
• Full CIP designation
• Post-secondary education.
• Technical training related to business unit/service line.
• Robust supervisory and team building skills
• Able to manage multiple priorities
• Continuous interaction with employees, customers, and clients for the exchange of information often requiring analysis of alternative courses of action.
• Reliable transportation required
• Strong report writing skills
• Must be a team player with outstanding customer service skills