Become the founding Customer Success Manager at Terminal in Toronto, where you'll drive client activation and success strategies. Shape the future of customer engagement in the commercial fleet industry.As the first hire in this role, your focus will be on transforming how Terminal activates enterprise clients. You will work closely with key stakeholders to ensure a seamless transition from contract signing to production. Your initiatives will legitimize the current Customer Success framework while enhancing customer satisfaction and retention.Key Responsibilities:
Manage time-to-value from signing to certification
Guide customers to achieve meaningful utilization
Organize and lead proactive status meetings




Develop success plans signed by client champions
Drive quarterly business reviews that validate successRequirements:
Experience in enterprise customer success for technical products
Solid alignment management across diverse customer teams
Insight into data infrastructure and its operational implications
Clarity in communicating complex concepts to executives
High-drive individual focused on facilitating client successLead the establishment of impactful customer success strategies at Terminal in Toronto.#J-18808-Ljbffr

📌 Terminal's Customer Success Manager Opening Toronto
🏢 Socket.dev
📍 Toronto