Join CN as a Domestic Customer Experience Coordinator and help shape the shipping experience for our retail customers. Coordinate shipments, resolve issues, and ensure service excellence in a dynamic workplace.
This role is pivotal within CN's Intermodal division, focusing on delivering top-notch customer service. The coordinator interfaces with various departments to manage and track shipments effectively. You’ll also assist customers by evaluating logistical requirements and troubleshooting potential issues.
Key Responsibilities: • Coordinate shipment movements from origin to destination • Place orders and track shipment statuses proactively • Evaluate logistics for handling rail shipments • Communicate plans for internal execution • Address customer inquiries through the toll-free line
Requirements: • 1 to 3 years in logistics processes for Intermodal Markets • Understanding of rail and truck systems • Post Secondary Diploma preferred • Proficiency in Microsoft Office Suite • Ability to adapt to fast-changing circumstances
Leverage communication skills and logistics expertise to enhance customer satisfaction at CN. #J-18808-Ljbffr