Shape exceptional customer journeys as a Senior Customer Success Manager at Assent. Drive program success by collaborating with clients on project plans and optimizing solutions tailored to their needs.In this pivotal role, you will engage with senior stakeholders to manage complex projects effectively. Your responsibilities include fostering relationships, defining compliance programs, and ensuring customer satisfaction by aligning solutions with client challenges. You will oversee customer health metrics, support renewal management, and provide guidance to junior team members while driving strategic planning sessions.Key Responsibilities:
Develop and nurture customer relationships as a trusted advisor
Define and execute compliance programs with Program Support teams




Analyze program results to identify improvement prospects
Manage client goals and success metrics during implementation
Facilitate high-level strategic planning sessions for clientsRequirements:
Experience managing senior-level client relationships
Demonstrated ability to oversee complex projects
Solid attention to detail and excellent interpersonal skills
Familiarity with regulatory knowledge for consulting purposes
Proven track record in customer success managementBring your interpersonal skills, strategic planning abilities, and project management expertise to enhance customer success at Assent.#J-18808-Ljbffr

📌 Senior Customer Success Manager At Assent Toronto
🏢 Doist
📍 Toronto