Join Xplore Inc. as a Manager of Customer Analytics to transform the broadband experience for rural Canadians. Work in Markham, focusing on insights and customer satisfaction.

This role demands a strategic thinker to manage customer intelligence programs, utilizing analytics to inform marketing, service, and support strategies. By closely collaborating with cross-functional teams, you will help operationalize customer data into meaningful insights and actions that elevate the customer journey.

Key Responsibilities: • Oversee the execution of customer intelligence programs • Maintain relationships with analytics vendors • Support NPS and Voice of the Customer initiatives • Develop comprehensive customer segmentation frameworks

Requirements: • 4–6 years in customer experience or analytics • Experience with large-scale consumer businesses • Proficient in managing NPS and VoC programs • Solid grasp of customer journeys and digital service models • Degree in analytics, business, or related discipline

Utilize your analytical prowess to ensure Xplore delivers a superior broadband experience through enhanced customer intelligence. #J-18808-Ljbffr

📌 Manager of Customer Analytics at Xplore (Winnipeg)
🏢 Xplore
📍 Winnipeg