Lead ITSM modernization as a Senior Business Analyst for the Government of Newfoundland & Labrador. Collaborate on requirements and drive system improvements in a hybrid work model.The Office of the Chief Information Officer (OCIO) is seeking a Senior Business Analyst with extensive experience in IT Service Management (ITSM). Your role focuses on business analysis, requirements gathering, and stakeholder engagement for the replacement of existing ITSM solutions. You will document current processes, define future needs, and leverage your expertise to enhance service delivery.Key Responsibilities:
Lead requirements elicitation through workshops and consultations
Document current-state processes and future workflows
Perform fit-gap analysis for ITSM solutions




Collaborate with cross-functional teams for solution design
Support data migration and CMDB readiness effortsRequirements:
Minimum 7 years of Business Analysis experience
Expertise in ITSM implementation and process mapping
Familiarity with Freshservice, Ivanti, or similar tools
Solid knowledge of ITIL processes
Excellent communication skills for stakeholder engagementElevate your career by utilizing your ITSM knowledge and business analysis skills in this impactful role.#J-18808-Ljbffr

📌 Senior Business Analyst For Itsm Projects St John's (St. John's)
🏢 SereneAid
📍 St. John's