Become a Technical Support Specialist at Jetson, delivering essential remote support for heat pump systems. Help homeowners troubleshoot effectively while utilizing advanced technology and data-driven tools.
As a pivotal member of the Jetson team, you will address customer inquiries post-installation, ensuring a seamless experience. This role requires strong troubleshooting skills and a commitment to customer satisfaction, utilizing modern support systems to resolve issues. Your experience in HVAC or similar fields will drive successful outcomes.
Key Responsibilities:
• Provide empathetic support for customers experiencing technical issues
• Manage and resolve customer inquiries using data insights
• Guide clients through troubleshooting and system settings




• Collaborate with internal teams for escalated issues
• Contribute to documentation and internal knowledge bases
Requirements:
• 2-4 years of experience in remote technical/customer support
• Robust communication skills for simplifying complex information
• Customer-first mindset with a focus on problem resolution
• Experience using help desk and CRM tools
• Understanding of HVAC or heat pump systems preferred
Support homeowners effectively in their journey to sustainable energy with Jetson.
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📌 Technical Support Specialist at Jetson (North Vancouver)
🏢 Jetson Home
📍 North Vancouver