Become the IT Help Desk Lead with Delta Electronics in Surrey, focusing on providing comprehensive end-user support in a agile hybrid setup. This role demands an ability to handle complex issues and lead a team.
As the senior figure within the help desk, you will manage escalated support requests and the day-to-day operations of the IT service management platform. Your role will focus on optimizing processes, mentoring junior staff, and ensuring a high quality of service to our clients. Expect a diverse range of responsibilities, including incident management and IT asset oversight.
Key Responsibilities: - Provide elevated support for desktops and mobile devices - Serve as the main point of contact for operational escalations - Administer user onboarding, access rights,



and endpoint lifecycle - Compile and report on help desk performance metrics - Develop process documentation and knowledge resources
Requirements: - IT degree or diploma, preferably in Computer Systems - At least two years in a help desk workplace - Proficiency in Windows OS and Active Directory - Robust knowledge of service management systems - Effective documentation and communication skills
Lead Delta's IT support initiatives while enhancing user experience and operational efficiency.#J-18808-Ljbffr

📌 It Help Desk Lead At Delta Electronics Winnipeg
🏢 Delta Controls
📍 Winnipeg