Elevate your career as an IT System Specialist with Aliant Resources, based in Mississauga. This hybrid contract role is centered on enhancing the Service Now knowledge base for better operational outcomes.

In this six-month position, you will play a key role in developing and optimizing the knowledge resources that support the Service Desk. Your understanding of ITIL processes and expertise in knowledge management tools will enable you to enforce best practices and improve service efficiency.

By validating knowledge content with cross-functional teams, you ensure a robust repository for staff and clients.

Key Responsibilities:
Maintain and optimize knowledge articles and troubleshooting guides
Collaborate with SMEs for content validation and approvals




Develop knowledge governance standards and manage review cycles
Oversee the complete knowledge lifecycle and structure
Monitor and analyze usage metrics to drive improvements

Requirements:
Relevant IT Service Desk/ITSM experience
KCS certification or related experience
Robust technical writing and documentation expertise
Ability to analyze and interpret metrics
Knowledge management tool experience required

Utilize your IT expertise to foster a culture of knowledge sharing at Aliant Resources.
J-18808-Ljbffr

📌 It System Specialist Knowledge Management Focus Mississauga (Canada)
🏢 Aliant Resources
📍 Canada