Enhance your career as a Bilingual Customer Service Specialist with Staples, engaging customers in both English and French while providing essential government services. Assist with tasks like driver’s license renewals in our store setting.
You will play a pivotal role in our partnership with ServiceOntario, ensuring that all customer needs are met efficiently and with care. This position demands skillful communication, the ability to solve problems, and maintaining a friendly demeanor during escalated situations.
Key Responsibilities:
• Offer respectful and consistent support to all customers
• De-escalate concerns and relay service details effectively
• Promote store offerings and warm-transfer inquiries appropriately




• Maintain brand integrity in the ServiceOntario lobby
• Execute operational tasks to ensure lobby readiness
Requirements:
• 1-2 years of experience in customer service required
• Bilingualism in English and French preferred
• Proficient in Microsoft Office and other relevant software
• Strong organizational skills for fast-paced environments
• Attention to detail for accurate transactions
Contribute your bilingual proficiency and expertise to improve customer experiences at Staples.
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📌 Staples Bilingual Customer Service Specialist (Toronto)
🏢 Staples Canada
📍 Toronto