Quantiphi is an award-winning, AI-First global digital engineering company that helps the world's leading Fortune 1000 organizations transform bold ideas into measurable business impact. We go beyond building cutting-edge AI technologies - we solve the problems that matter most to our clients.Since our founding in 2013, Quantiphi has built a proven track record of turning complex challenges into meaningful outcomes across industries.Headquartered in Boston, with more than 4,000 professionals worldwide, we partner with global enterprises to deliver large-scale digital, cloud, and AI-driven transformation. #SolvingWhatMattersWe are an Elite and Premier partner to Google Cloud, AWS, NVIDIA, Snowflake, and other leading technology platforms, and our work has been recognized across the industry, including:21 Google Cloud Partner of the Year awards in the past 10 years3 AWS AI/ML Partner of the Year awards3 NVIDIA Partner of the Year awards3 Snowflake Partner of the Year awardsRated Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst firmsQuantiphi delivers First-in-class AI solutions across Life Sciences, Healthcare, Banking, Financial Services, CPG, Manufacturing, Energy, High-Tech, Telecommunications, etc.,



powered by cutting-edge Generative AI and Agentic AI accelerators.We are also proud to be certified as a Great Place to Work-reflecting our commitment to our people and our culture.Role: CCaaS ArchitectExperience Level: 10+ YearsEmployment type: Full TimeLocation: Hybrid (Toronto)About the Role:We're looking for an experienced Conversational AI Architect specializing in end-to-endconfiguration and deployment of conversational AI solutions. The ideal candidate will have proven hands-on expertise with Google Dialogflow CX. Working alongside Architects and Contact Center experts, you will play a key role in the design,implementation, and rollout ofmodern conversational AI solutions, ensuring seamless customer and agent experiences across voice and digital channels.Key Responsibilities:Design DTMF and conversation flows, intents, entities, fulfillment, and integrations for Dialogflow CX, including Firestore database configuration.Configure Dialogflow CX environments, versioning, pages, routes, parameters, conditions, webhooks, and fulfillment.Develop test plans, conduct UAT, and manage production cutover and hypercare.Create documentation, configuration guides, and administrator documentation; provide knowledge

📌 Ccaas Architect (Toronto)
🏢 Quantiphi
📍 Toronto