Join micro1 as a Contract Retail Customer Experience Expert and influence AI systems designed for the retail sector. Your expertise will help formulate critical guidelines for real-world scenarios.
This remote contractor position focuses on developing return, refund, and eligibility policies based on 3-5 years of experience in US retail CX operations. Your work will entail designing detailed scenarios that challenge existing policies and achieving clarity in customer interactions. Collaborate with various teams to ensure continuous evolution of standards that support AI training.
Key Responsibilities:
• Author policies reflecting accurate return and refund practices • Design service scenarios to identify policy ambiguities • Define resolutions for both typical and complex customer queries • Create performance grading rubrics for AI agents • Collaborate to adjust policies as project requirements evolve
Requirements: • 3–5 years in US retail or e-commerce customer experience • Experience in authoring and redesigning policies • Robust grasp of US retail conventions • Exceptional writing and communication abilities • Bachelor’s degree preferable or equivalent experience
Bring your real-world experience to advance AI customer service policies and improve overall CX. #J-18808-Ljbffr