Shape the future of digital engagement at iA as the Director of Digital Strategy and Adoption. Lead efforts to enhance customer experience through innovative digital platforms.

This role is critical at iA, where you'll define and implement the strategy for customer-facing digital platforms. Focusing on adoption and value creation, you'll leverage data and customer insights to drive strategic initiatives. Your leadership will be key in developing a culture of continuous improvement and innovation.

Key Responsibilities:
• Define strategic direction for customer-facing platforms
• Set and monitor key performance indicators for success
• Align digital initiatives with customer insights and trends
• Create strategies to enhance digital customer journeys
• Lead and mentor your team to achieve excellence

Requirements:
• Bachelor’s degree in a relevant area
• Minimum 7 years in digital strategy or platform roles
• Experience managing high-impact digital platforms
• Knowledge of UX and digital product development
• Bilingual proficiency in English and French for collaboration

Drive customer success and enhance digital innovation within iA's cooperative environment.
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📌 Director, Digital Strategy and Adoption (Quebec City)
🏢 IA
📍 Quebec City