Unleash the power of data as the Senior Director for Customer Data & AI Strategy at Rogers. Drive digital transformation to understand customer needs in depth.

Reporting to the Senior Vice President of Digital, this role is critical in guiding the development of the Customer Intelligence framework. It involves gathering rich customer insights and translating them into strategic actions that promote retention and loyalty. Collaborating closely with teams across the company, you will shape the data-driven approach to understanding customer behavior.

Key Responsibilities:
• Lead the overall Customer Intelligence strategy for Rogers
• Build capabilities that drive customer engagement insights
• Integrate behavioral and operational data for unified perspectives




• Collaborate with teams for cohesive intelligence strategy
• Innovate predictive models that support customer interactions

Requirements:
• 10+ years in customer analytics or related expertise
• Strong background in leading cross-functional teams
• Proven ability to influence at senior leadership levels
• Solid understanding of engagement strategies and analytics
• Robust analytical skills and adaptability to change

Join Rogers, where your expertise will be instrumental in redefining how we connect with our customers through impactful insights.
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📌 Rogers Senior Director - Customer Data & AI Strategy (Ontario)
🏢 Rogers Communications
📍 Ontario