Become a vital part of Insight Global as a Collections and Customer Service Representative. This role emphasizes exceptional communication and financial support within a contact center.

Candidates must have reliable call center experience and a talent for making customers feel valued. You will handle inquiries, educate customers on options, and document all interactions consistently. Meeting compliance and quality standards while fostering a positive customer experience are central to this role.

Key Responsibilities:
• Handle customer calls with professionalism and empathy
• Provide efficient resolution for inquiries
• Educate about available financial services
• Maintain accurate customer documentation
• Meet productivity and compliance metrics

Requirements:
• Robust communication skills, both verbal and written
• Experience in a call center preferred
• Capability to manage high call volumes
• Empathetic and calm under pressure
• Attention to detail and multitasking skills

Bring your customer care expertise to Insight Global’s contact center and make a difference.
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📌 Collections and Customer Service Agent (Ontario)
🏢 Insight Global
📍 Ontario