Join Citi as the Apps Support Lead Analyst, where you will manage production support and ensure operational excellence for critical technology platforms. Lead a energetic team and enhance system performance.

As Apps Support Lead Analyst, you'll oversee the support for Pega and AI applications while ensuring effective incident management and service continuity. This senior role requires significant industry knowledge, enabling you to align business objectives with technology solutions and effectively communicate with stakeholders at all levels.

Key Responsibilities:
• Direct production support for mission-critical apps
• Handle comprehensive incident management processes
• Develop and implement capacity management frameworks
• Improve service levels through operational efficiencies
• Guide application development on stability standards

Requirements:
• Minimum of 10 years in an apps support capacity
• Experience in senior stakeholder interactions
• Project management skills with effective results
• Ability to improve IT service capabilities
• Communication proficiency for diverse audiences

Lead pivotal support processes and drive service improvements at Citi.
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📌 Citi Production Support Management Lead (Ontario)
🏢 Citibank (Switzerland
📍 Ontario