Drive customer-centric innovation as the Director of Customer Experience for Originations at Momentum Financial Services Group. Your role will focus on streamlining processes in a hybrid work model.

This senior leadership position requires over 12 years of expertise in customer experience or product management, with at least 3 years at the director level. You will be responsible for the complete origination journey, ensuring each step meets high standards of quality and efficiency. Your leadership will not only optimize these customer journeys but will also enhance overall business performance.

Key Responsibilities:
• Lead the full customer origination journey across various touchpoints
• Foster strategic alignment with the Journey North Star
• Optimize initiative prioritization for maximum customer value




• Co-chair the Journey Council, driving effective decision-making
• Implement ongoing performance improvements for customer satisfaction

Requirements:
• 12+ years in customer experience or related fields
• 3+ years in a director role
• Proven capability in transforming customer-facing processes
• Deep knowledge of financial regulations and compliance
• Exceptional ability to align diverse stakeholders without direct authority

Join Momentum Financial Services Group and redefine how we engage with customers as they navigate their financial journeys.
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📌 Director of Customer Experience - Originations (Ontario)
🏢 Momentumfinancialservicesgroup
📍 Ontario