Job Title: Heritage Interpreter - Bilingual

Duration: 4 month contract

Wages: $18.40 per hour

Hours: 37.5 hours a week with two (2) paid rest periods of 15 minutes and one 30 minute unpaid lunch break each day. As the Museum operates 7 days a week, the workweek includes Saturdays and/or Sundays and irregular hours (evenings, weekends)

The Canadian Museum of Immigration at Pier 21 has an opening for a Bilingual Heritage Interpreter.

The primary responsibility of the Heritage Interpreter is to provide excellent customer service to individuals, school groups and special interest groups on visits to the Museum.

The Heritage Interpreter is expected to interpret the permanent, travelling and temporary exhibitions, describe particular areas of interest, answer questions and provide historically accurate information on immigration in a creative way that encourages the audience to participate. The Heritage Interpreter must also complete accurate cash, debit and credit transactions at the front ticket counter, and may be asked to provide customer service in the Gift Shop occasionally.

Primary duties

Deliver guided tours, presentations and workshops to individuals, school groups and special interest groups

Assist with the delivery of special programming

Ensure visitor satisfaction with excellent customer service and communication skills

Meet and greet visitors in both official languages and provide general Museum and tourist information as required

Participate in the development of interpretive programming

Sell tickets,



receive cash and perform end-of-day cash reconciliation according to instruction

Monitor the frontline conditions and report and/or remedy concerns appropriately remedy concerns appropriately, including the appearance of the lobby and Welcome Pavilion; changes in the state of exhibitions and workshop materials; equipment set-up; etc.

Assist with quality control in the Museum

Conduct ongoing and regular research to improve the quality of Museum presentations and to provide accurate and timely information

Develop a well-rounded, current knowledge of the Museum, including all departments and services in order to offer appropriate recommendations/ information to visitors

Conduct daily opening and closing operations of the Museum

Assume additional responsibilities as requested by the Interpretation and Visitor Experience Manager and the Interpretation and Visitor Experience Coordinator

Help to orient new Visitor Experience staff and volunteers

Education, Knowledge & Experience
Skills and Qualifications – Required

Bachelor’s degree or certificate in related discipline such as history, education, tourism or an equivalent in years of experience through demonstrated ability





Fluency in English and French

High level of customer service skills and knowledge

Well-developed communication, leadership and organizational skills

An outwardly consistent, positive and enthusiastic attitude

A demonstrated excellent understanding of how to provide exceptional visitor service

High accuracy in performing cash, debit and credit transactions

Dedicated to keeping all forms and reports constantly up-to-date and accurate

The ability to remain calm and professional under frequently changing and stressful circumstances

Comfort with public speaking

Skills and Qualifications – Desired

Experience serving the public within a high traffic environment either within a museum, visitor attraction and/or customer service position

Experience leading activities for children

Experience in a team environment

Experience working with volunteers

The Canadian Museum of Immigration at Pier 21 is committed to having a skilled, diversified workforce reflective of Canadian Society. Applications are invited from all qualified candidates, including Indigenous persons, women, people of any sexual orientation, gender identity or gender expression, visible minorities, racialized people, and people with disabilities. The Museum is committed to developing inclusive, barrier-free selection processes and work setting. Alternative selection tool methods and/or reasonable accommodations are available upon request.

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📌 Heritage Interpreter - Bilingual (Nova Scotia)
🏢 Canadian Museum of Immigration at Pier 21
📍 Nova Scotia