The Charles Clark Health Clinic is seeking a Full-Time Medical Office Assistant to join our team.

The ideal candidate is a team- player, with excellent interpersonal skills, who works well under pressure and is able to balance and successfully prioritize multiple duties. This role requires collaborative relationships with colleagues and patients. It is an excellent opportunity for a friendly, organized and detail-oriented Medical Office Assistant.

This position reports to the Office Manager.

Anticipated Start Date: September, 2026

Working Hours:
Monday to Friday, between 8:30 a.m. and 5:00 p.m.

(No evenings or weekends; Fridays are typically finished early.)

Position Duties & Responsibilities

Maintaining patient confidentiality at all times

Front desk reception, client care, and Electronic Medical Record (EMR) management

Answering phones on a multi-line switchboard; fielding and directing calls, relaying messages, and contacting patients as required

Booking new and follow-up patient appointments including procedures and surgeries, and providing confirmation calls as required

Receiving, greeting, and directing patients, vendors, and visitors; responding to general inquiries in a professional and positive manner

Monitoring and maintaining the patient waiting area

Receiving, sorting, and directing incoming packages, mail, faxes, and scans

Creating and maintaining accurate and up-to-date patient records using an EMR system

Directing and assisting patients to exam rooms; assisting physicians with procedures; collecting specimens; taking vitals; stocking exam rooms

Communicating patient and clinic needs in a timely and effective manner





Completing medical billing and resubmissions to AHS using EMR software

Collecting payments for uninsured services when required

Laundering gowns and clinic linens as required

Collecting and entering patient data into EMR

Answering patient questions and concerns in a supportive and informative manner

Accessing Alberta Netcare & Connect Care as required

Cleaning and organizing exam rooms between patients and at the end of each day

Qualifications:

High School Diploma or GED (Required)

Medical Office Assistant (MOA) Diploma or a minimum of three (3) years of direct experience working as a Medical Office Assistant (Required)

Connect Care (Preferred)

Previous experience with Electronic Medical Records (EMRs), assisting physicians, and Alberta Health Services (AHS) billing is considered a strong asset.

Priority will be given to candidates with experience using Connect Care, EMR systems, physician assistance, and AHS billing.

Skills & Experience

Solid functional knowledge of front desk operations and patient flow

Knowledge of medical terminology and medical records management

Knowledge of primary healthcare, billing, diagnostic, and service codes considered a strong asset

Minimum of three years of relevant healthcare experience, preferably in a primary care setting





Proficiency with Windows-based systems and EMR platforms

Experience handling confidential and sensitive information

Computer proficiency required; experience with Microsoft Office (Outlook, Word, Excel) considered an asset

Organizational, Communication & Interpersonal Skills

Strong time-management and prioritization skills

Ability to manage multiple competing priorities in a fast-paced environment

Excellent organizational skills with meticulous attention to detail

Strong problem-solving skills and ability to work independently

Excellent verbal and written communication skills

Superior telephone manners

Ability to manage requests and complaints professionally and non-confrontationally

Demonstrated ability to work effectively with individuals of diverse cultural and socioeconomic backgrounds

Ability to work both independently and collaboratively within a multidisciplinary team

Additional Requirements

Criminal Background Check, including a Vulnerable Sector Search, required prior to start date (must be valid within 90 days of hire)

What we offer you:

A flexible and family-oriented working environment

Full-time, permanent employment

Day shifts, Monday to Friday (no weekends)

Wage based on relevant skills & experience

Paid sick days and flex days, in accordance with Alberta Employment Standards

Vacation pay accrued and paid in accordance with Alberta Employment Standards

Please Note:
We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

This posting will remain open until a suitable candidate is found.

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📌 Medical Office Assistant - Full Time (Alberta)
🏢 Steinbachonline
📍 Alberta