Harness your leadership skills at the company, a leading AI platform for customer experience! This hybrid Manager role in Kitchener focuses on driving customer satisfaction and product engagement.

In your role as Manager, Customer Success, you will lead and develop a team of Customer Success Managers committed to ensuring customer value from our state-of-the-art platform. You'll prioritize customer satisfaction, identify engagement opportunities, and lead the resolution of escalated issues while gathering and reporting key performance metrics. Collaborating with cross-functional teams will be crucial in this position.

Key Responsibilities:
• Build and coach a high-performing Customer Success team
• Drive customer advocacy and retention strategies




• Collaborate with customers to enhance product usage
• Track and report customer health metrics
• Stay updated on industry trends to drive improvements

Requirements:
• Minimum 2-3 years in management within Customer Success
• Experience in SaaS or telecommunications is preferred
• Excellent communication and leadership skills
• Solid project management capabilities
• Familiarity with customer success tools like Salesforce

Drive exceptional experiences for customers at the company while leading your team to success!
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📌 Customer Success Manager - AI Platform (Ontario)
🏢 United States Digital Space
📍 Ontario